"American brothers who lost their jobs due to outsourcing should not crib about losing your jobs to India. You may have to start working on your skills.
India does not have to depend on America.India is in its own way of becoming the next Superpower.India is a self sufficient country. Infact it is America which is gaining from outsourcing. If you refuse to change then you may well be on your way to disaster. suzanne | Email | 07.21.04 - 1:47 pm | #"
"Suzanne", I see by your IP Address that you're actually from India. While pretty much saying you're better than us, your lack of the English language plain as day in your post helps me prove my point.
1. Why should we not "crib" (I believe you meant CRY) about losing our jobs due to outsourcing? Many of us in call centers like what we are doing and are doing a good job. Yet we're being kicked to the curb so a corporation can save money and provide a lower class of service to it's customers. That's not right.
2. No one ever said India had to depend on America. Interesting that you should bring that up out of the blue.
3. This outsourcing fight is certainly not about our skills vs. Indian skills. It's about money and that's it. You can bet your ass that American companies aren't outsourcing to India because you're *BETTER* than we are. They're doing it to save a buck, or in this case, multi-bucks. Perhaps if the techs in India would learn to solve problems outside of what their training manuals tell them we would have an argument about skills, but for now? No way.
4. America is gaining by outsourcing? Gaining what? Unsatisfied customers? Customer Service & Tech Support people who can't fix a problem, yet have the GALL to try to fool us into thinking that they are American because they use fake American names? If you think anyone is fooled by that, you're stupid. Just because you call yourself John doesn't mean that we don't know who you really are. Your lack of being able to deviate from the manual is what tells us.
5. Good luck with that whole superpower thing. India's politics are based on the theories of divide & rule, casteism, and religious bias. Not to mention the heat, the pollution of inflated cities with the largest number of most hazardous vehicles fuming poisonous gases, bad customer service, cheap, shoddy defective products-producing businesses without any control and unlicensed drivers killing anyone in their range.
Luckily for us all though, the tide may be turning: India's outsourcing industry is showing signs of becoming overheated and less competitive in important respects for American companies looking for the advantage of lower costs. Capital One recently decided not to renew it's call-center contract with Indian Outsourcer Wipro. Lehman Brothers and Dell have also withdrawn operations from India.
I've worked with outsourcers from India, the Philippines and the US and I must say that I'd put the Indians in dead last. The Filipinos can handle a call better than you can.
So, "Suzanne", thanks for the fun evening. Have fun reading your manual to fix the problem of the customer you have on the phone. Maybe when you run out of scripted answers you'll find someone with ingenuity to help you.
("her" comments were posted on 7/21/04 regarding my post from July 3.)
posted by Chris O. @ 8/25/2004 11:33:00 PM
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